FCA Investigation into TCPA: What Car Finance Customers Should Know

Reviewed on 28 October 2026. The FCA announced an enforcement investigation into The Claims Protection Agency Limited (TCPA) on 2 January 2026, concerning advertising and sales practices for potential motor finance claims. An investigation is not a finding that the firm broke the rules.

What the announcement actually said

The FCA announcement identified concerns about claims concerning potential compensation, explanations of free complaint routes, and pressure to sign up. It expressly said the FCA had reached no conclusions about regulatory breaches.

The announcement listed trading names including My Claim Group, Martin's Tips, Karen's Claims, Express PCP and The PCP Guys. Customers should check the legal company named in their own documents, including whether another business or law firm subsequently became their representative. A trading name on an advert may differ from the party charging a fee.

This article reports that announcement; it should not be read as a later enforcement outcome or as a finding against every claims management company.

Check what you agreed before taking action

Make a folder containing the advert you responded to, the signed agreement, fee schedule, cancellation terms and correspondence. Ask the business to explain any gaps in writing.

Useful questions include:

• Who represents me now, and which agreements are they handling?
• What is the total fee, including VAT, if compensation is paid?
• Does a cancellation charge apply, and what completed work supports it?
• What evidence records my consent to the service?
• Has the lender already been contacted on my behalf?

Do not assume that signing up to a second representative ends the first contract. Check existing obligations before creating another agreement.

How to raise a concern

Describe the problem to the CMC or law firm first, attach relevant evidence and say what you want resolved. The FCA's consumer guidance explains escalation to the Claims Management Ombudsman for a CMC or the Legal Ombudsman for a law firm. Cancellation rights and possible charges depend on the circumstances; avoid relying on a blanket promise of free cancellation.

You can complain directly

You do not need a paid representative to complain to your lender. Compare the free direct route with any paid service before sharing details or signing a contract. Our letter generator offers optional document preparation with charges shown on pricing; it does not establish eligibility, submit a court claim or guarantee a refund.