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The Scale of the Scandal (Analysing the Data Behind Car Finance Claims)

With millions of agreements under investigation, the car finance scandal is set to dwarf previous mis-selling events. We look at the numbers.

The Car Finance Refund Team
Last updated: 29 November 2025
2 min read

Key Takeaways & Core Claims

  • With millions of agreements under investigation, the car finance scandal is set to dwarf previous mis-selling events. We look at the numbers.
  • The FCA motor finance redress scheme applies to agreements taken out between April 6, 2007, and November 1, 2024.
  • Generating a formal complaint letter directly to your lender secures your right to a refund and keeps 100% of the payout.

The sheer scale of the Discretionary Commission Arrangement (DCA) scandal is only just becoming clear. As analysts crunch the numbers, the data suggests this could be the most significant financial redress scheme in UK history.

The Big Numbers

  • 40% of Agreements: The FCA estimates that around 40% of car finance deals between 2007 and 2021 involved some form of discretionary commission.
  • ~£829 Average Payout: The FCA's final scheme (PS26/3) estimates an average payout of around £829 per eligible agreement, though many individual claims may be higher or lower.
  • £7.5 Billion Consumer Redress: The FCA estimates £7.5 billion back to consumers at expected uptake, with £9.1 billion in total industry costs including administration.

Comparison to PPI

Payment Protection Insurance (PPI) was the benchmark for financial scandals, with over £38 billion paid out.

  • PPI: Involved an unnecessary add-on product.
  • DCA: Involved the core interest rate of the loan itself.

While the total pot might be smaller than PPI, the impact per person can be higher for those with large vehicle loans.

Who Is Most Affected?

Data shows that used car buyers are disproportionately affected.

  • New Cars: Often had subsidised finance rates (e.g., 0% or 2.9%), leaving less room for commission manipulation.
  • Used Cars: Interest rates varied wildly (from 5% to 20%+), giving brokers massive scope to increase rates for commission.

The Lenders' Response

Major banking groups have already set aside billions of pounds in "provisions" - essentially a rainy day fund for paying these claims. This is the strongest indicator yet that they expect to pay out.

Written By

The Car Finance Refund Team

A collective of consumer rights advocates, legal researchers, and software engineers dedicated to helping UK drivers reclaim unfair car finance commissions.

Disclaimer: This content is for informational purposes only and does not constitute legal or financial advice.

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